Refund policy
At Onsite Supplements, we stand behind the quality of our products and want you to shop with confidence.
Change of Mind
Due to food safety regulations, we are unable to accept returns or offer refunds for products if you have changed your mind after purchase.
Please choose carefully before completing your order.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong product, please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Photos of the product and packaging where applicable
Once assessed, we may offer:
- A replacement product
- A refund to your original payment method
- Store credit
Product Quality Issues
If you believe there is a quality issue with one of our products, please contact us as soon as possible with details of the issue. We may request the product be returned for inspection before a refund or replacement is approved.
Refund Processing
Approved refunds will be processed to the original payment method used at the time of purchase. Please allow 3–10 business days for the funds to appear in your account, depending on your bank or payment provider.
Consumer Guarantees Act
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993. If a product is faulty, unsafe, or does not meet acceptable quality standards, you may be entitled to a remedy under New Zealand consumer law.
Contact Us
If you have any questions about returns or refunds, please contact our team:
Email: info@onsitesupplements.co.nz